Chief Executive's introduction
A word from Jim
Being a responsible business is something which I regard as non-negotiable. Whether that means ensuring the health, safety and security of our people, being a valued partner in the communities in which we operate, or looking out for customers who have problems with their gambling – we have to deliver.
Anyone who has spent any time at all in our betting shops will know that they are staffed by dedicated people who offer a friendly face to all our customers – many of them regulars for whom the local bookies is a meeting place, a community centre, and an opportunity to enjoy themselves.
I am proud to work for a company that delivers that sort of enjoyment to millions of people across the country. That’s why we take our responsibilities to be a business that looks out for our customers seriously.